BCMM A1In a business, when appropriate events and conditions trigger action, customer requirements and consumable resources, such as raw materials and information, are transformed into goods and services to deliver the desired business performance.
This transformation is done via cross-functional business processes that are guided by corporate strategy, policies and procedures, and enabled by people, facilities, equipment, systems and other assets. Therefore, business performance is directly attributable to process performance and a business is simply the collection of all of its cross-functional processes supported by all other assets.
In the Business Direction Definition phase, the relationship between processes, technology directions and business strategy is determined. Processes which are likely candidates for renewal are identified and prioritized by mean of a disciplined approach:

  • Develop understanding of business context
  • Identify critical business processes
  • Match processes to CSFs & priorities
  • Formulate organization strategy
  • Assess human capabilities

The Program for Change is the output of this phase. This is a list of key processes identified for improvement and prioritized for development and implementation over a certain time horizon. Process owners have been identified and a Program Organization has been agreed to initiate this effort. Budget assumptions have been outlined in order to be reflected in the company’s planning process.